Send a question or message to Kate & Sam

Welcome to Episode 7 of the Roadmap to Business Success series, our second episode in Quadrant 2 of the Thriving Business Wheel: Keep More | Profitable Operations.

Pricing is one of the most emotionally loaded topics in business. Many business owners, particularly women, are significantly undercharging, and it's costing them not just money, but credibility and energy.

"Being the cheapest in the market doesn't make you attractive. It makes you look desperate."

In this episode, you will learn:

• Why under-pricing harms your profits and reputation: Charging too little signals a lack of confidence, and buyers trust you less when your prices are too low.
• The hourly rate trap: Why trading time for money is a burnout trap, and why breaking free is one of the most important shifts you'll ever make.
• How to price based on outcomes: What is the problem costing your client? What is solving it worth to them? These two questions reframe everything.
• The mindset piece: Why so many business owners habitually undervalue their skills, and what it takes to price with genuine confidence.
• Why discounting is rarely the answer: How habitual discounting erodes perceived value and attracts the wrong clients.
• What to do instead: How tiered pricing lets clients at different budget levels access your services, without slashing your rates.
• Reverse-engineering your revenue goals: Start with the income you want and work backwards to what you need to charge.

Coming Up Next: Episode 8 on AI systems for maximum efficiency. How to work smarter, not harder, using the tools available to you right now.

Join the Workshop: Kate and Sam are hosting Profit Unlocked on Wednesday 20 May, 9–10:30am AWST | 11am–12:30pm AEST

You'll get 90 minutes of live profitability coaching.

🎟️ Attend LIVE: $89 | 🎧 Replay only: $49

👉 Register here

Connect with Your Hosts:

Kate De Jong, PhD | Inspired Business 🌐 Website: https://katedejong.com/ 📱 Instagram: @katedejong.inspiredbusiness ✉️ Email: kate@katedejong.com

Sam Morris | The O8 🌐 Website: https://www.theo8.com/ 📱 Instagram: @the_o8crew ✉️ Email: sam@theo8.com

Thriving Business Podcast 🌐Website: https://www.thrivingbusinesspodcast.com/

Send a question or message to Kate & Sam

Welcome to Episode 6 of the Roadmap to Business Success series, and the first episode of Quadrant 2: Keep More | Profitable Operations!

You've done the work to generate revenue. Now it's time to talk about the part most business owners avoid until it's too late: keeping it.

In this episode, Sam takes the lead on one of her favourite topics: money. Not the fluffy version, but the practical, roll-up-your-sleeves kind that actually changes how your business feels to run day to day.

"Most business owners know what they're earning. Very few know what they're actually keeping."

In this episode, you will learn:

• Why traditional accounting often fails business owners: How accounting is largely historical and tax-focused, and rarely designed to help you make better day-to-day decisions.
• Markup vs margin: One of the most common and costly mistakes small business owners make, explained clearly and simply.
• How to make your chart of accounts work for you: Why restructuring how you categorise income and expenses gives you far greater clarity over where your money is going.
• Cost of goods sold vs operating expenses: Why separating these properly is essential for accurate forecasting and understanding your true profitability.
• The Profit First method: How splitting income across separate bank accounts for profit, tax, operating expenses and owner pay creates automatic financial discipline.
• How to build a cash buffer: Why a financial cushion isn't a luxury, it's a necessity, and how to start building one even when cash feels tight.
• Adjusting your Profit First percentages by business stage: Why the right allocation for a startup looks very different to an established business.
• Why you must never "steal" from your profit account: The habit that keeps business owners stuck in financial stress, and how to break it.

Sam and Kate also discuss why money slips through fingers even when revenue is strong, and why the solution isn't always earning more, it's managing better.

Recommended Reading: Profit First by Mike Michalowicz, the book that underpins Sam's entire approach to profitability.

Join the Workshop: Kate and Sam are hosting Profit Unlocked on Wednesday 20 May, 9–10:30am AWST | 11am–12:30pm AEST

You'll get 90 minutes of live profitability coaching.

🎟️ Attend LIVE: $110 | 🎧 Replay only: $50

👉 Register here

Coming Up Next: Episode 7 — pricing for profit, why you're leaving money on the table, and how to price based on value rather than time.

Connect with Your Hosts:

Kate De Jong, PhD | Inspired Business 🌐 Website: https://katedejong.com/ 📱 Instagram: @katedejong.inspiredbusiness ✉️ Email: kate@katedejong.com

Sam Morris | The O8 🌐 Website: https://www.theo8.com/ 📱 Instagram: @the_o8crew ✉️ Email: sam@theo8.com

Thriving Business Podcast 🌐Website: https://www.thrivingbusinesspodcast.com/

Send a question or message to Kate & Sam

Welcome to Episode 5 of the Roadmap to Business Success series, and the final episode of Quadrant 1: Revenue Generation!

If the word "selling" makes you cringe, you're not alone. In this episode, Kate and Sam get honest about their complicated relationships with sales and how reframing selling as serving completely changes the game.

"People don't mind being sold to, they just don't like being sold to poorly."

In this episode, you'll learn:

• Why selling is actually serving: How shifting your mindset from "closing a deal" to "solving a problem" transforms every sales conversation — and why curiosity is the only attitude you need to bring.
• Emotional intelligence in sales: Why active listening and reading the room matters far more than any sales tactic or script.
• Why non-attachment is your secret weapon: The less attached you are to the outcome, the more people want to work with you.
• How your foundations do the heavy lifting: When your identity, offer and marketing are aligned, sales becomes a natural conversation. Low conversion rates are feedback that something earlier in the process needs attention.
• The golden rule: Follow up. Why so many sales are lost simply because people don't follow up, and why you should always leave a voicemail.
• How to handle ghosting and "no" professionally: Why your reaction to rejection tells potential clients more about your character than almost anything else.
• The power of post-purchase nurturing: Why what happens immediately after someone pays you is just as important as everything that came before.
• Retention over acquisition: Why a repeat customer is far more profitable than constantly winning new ones.

This episode wraps up Quadrant 1: Revenue Generation.

Next up, we'll be entering Quadrant 2 of the Thriving Business Wheel: Keep More | Profitability.

JOIN OUR UPCOMING WORKSHOPS and get all your questions answered LIVE 👉 thrivingbusinesspodcast.com/workshops

Connect with Your Hosts:

Kate De Jong, PhD | Inspired Business 🌐 Website: https://katedejong.com/ 📱 Instagram: @katedejong.inspiredbusiness ✉️ Email: kate@katedejong.com

Sam Morris | The O8 🌐 Website: https://www.theo8.com/ 📱 Instagram: @the_o8crew ✉️ Email: sam@theo8.com

Thriving Business Podcast 🌐Website: https://www.thrivingbusinesspodcast.com/